Shipping & Handling
Your order from Orientina is prepared in 48 hours and is sent to your address with international registered Airmail or FedEX from Istanbul, Turkey. The shipping times by countries are listed on 'shipping' section.
According to our experience, these shipping times may get longer in busy times such as the Christmas season or other special days.
When you place an order, we suggest you have it delivered to a work address rather than a home address, as the couriers only deliver between 9am and 5pm, and may require a signature on receipt. Your order will be dispatched via the most suitable carrier, depending on size and weight.
Refunds and Exchanges
You are entitled to a product refund up to 20 business days from the dispatch of goods. The returned products must be new, in perfect condition. Used or customer damaged items cannot be refunded or exchanged. Please fill out the returns form that will be sent with your order. Please reconfirm the delivery address for exchange items. All return items should be sent to:
Uzunhafiz Mh. Serasker Street, 120/26 Kadikoy 34710 Istanbul, Turkey
We strongly recommend that you return items via registered mail so that you have proof of dispatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Please note that return postage cannot be refunded.
We aim to process all refunds within 2 business days. However during busy times, this might take slightly longer. We will post a confirmation once the refund has been made.
We always refund for non-delivered items along one month.
Any customs or import duties and VAT may be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.